Vetofish, a limited liability company with capital of 20,000 euros, registered in the Aix-en-Provence trade and companies register under number 489800359, whose head office is located at 7 rue de la Salamandre, 13220 Chateauneuf les Martigues (hereinafter Vetofish), publisher and operator of the site “www.vetofish.fr” (hereinafter the “Site”), has established these general conditions of sale and use (hereinafter the “CGV-CGU”), governing access and use of the Site. They also set the conditions and terms under which Vetofish agrees to provide the products (hereinafter the “Products”) and services (hereinafter the “Services”) presented on the Site.
Article 1. Acceptance of the CGV-CGU
Before any use of the Site or purchase of Products and Services on the Site, you acknowledge having read these General Terms and Conditions and you accept them without restriction or reservation. You declare that you are legally capable of entering into a contract. These General Terms and Conditions also apply to any variation or extension of the Site on existing or future social or community networks, or applications. We advise you to download and/or print them so that you can keep them and refer to them in the future.
Article 2. Access to the site
To access the Site, you must have terminal equipment connected to the internet. You bear all costs relating to your digital environment (computer hardware, software and network connection), in particular internet connection costs. Vetofish may refuse access to the Site to any person who does not comply with these General Terms and Conditions.
Article 3. Registration
Access to certain Products and Services requires the creation of a personal account. Registration is free. This is done by completing the online form provided for this purpose. To do this, you must provide the following information: Name, first name, postal address, email address, telephone number, password You agree to provide accurate and truthful information about yourself. A confirmation email is then sent to you at the address indicated, with a summary of the connection information. The connection identifier is personal and cannot be used by several people, nor be assigned, rented, or transferred in any way whatsoever. The password is confidential and must not be communicated to a third party. It can be modified from your personal space. You must take all necessary measures to protect your password. You also undertake to inform Vetofish, by any means and as soon as possible, in the event of any discovery or suspicion of fraudulent or unauthorized connection to your account. You can request unsubscription and deletion of your account at any time, from your personal space, or by email to the following address:
Vetofish reserves the right to delete your account without notice in the event of violation of these General Terms and Conditions, and in particular: In the event of use contrary to current legislation; In the event of fraudulent use or theft of the identity of a third party; In the event of infringement of the rights of Vetofish or a third party. Vetofish may also delete your account in the event of inactivity for more than one (1) year.
Article 4. Products and services
The essential characteristics of the Products and Services offered are presented on the Site. You acknowledge having read this information before placing any order.
Article 5. Orders
Orders are placed online via the Site. To place an order, you must select the desired Products and Services to add them to your basket. You must then validate the details of your basket, the total price, or correct any errors, and indicate your billing and delivery address, as well as your means of payment. You definitively confirm your order by clicking on the payment button. This confirmation constitutes an electronic signature on your part, equivalent to a handwritten signature, and firm and definitive acceptance of the sale. Once payment has been accepted, the order is validated as quickly as possible by sending an acknowledgment of receipt by email to the address you have chosen. The Products are offered while stocks last. In the event of unavailability, an equivalent Product may be offered to you. If you refuse, your order will be canceled and fully refunded. Vetofish reserves the right to refuse an order for Products in abnormal quantities.
Article 6. Delivery
The Products and Services are provided in the European Union. Delivery is made to the address you indicated, within the time specified at the time of ordering. The delivery time varies depending on the delivery method chosen. You are required to personally receive the Products and Services, or to designate a third party for this purpose. Product delivery is ensured by the carrier designated by Vetofish. It is carried out by handing over physical possession or control of the Product to you, or to the designated third party. You are required to check the condition of the Products upon receipt. In the event of an anomaly (incomplete order, damaged, torn, opened packaging, etc.), you must refuse delivery, indicating your reservations on the delivery note and informing the carrier of the defects noted. You can also inform Vetofish using the contact details indicated below. Vetofish cannot be held responsible for the delay or inability to deliver an order due to an error on your part in providing your contact details. In this case, Vetofish reserves the right to suspend delivery until the problem is resolved.
Article 7. Financial conditions
1. Price
Prices are indicated on the Site in euros, all taxes included. They take into account the VAT in force on the day of the order. Vetofish reserves the right to modify them at any time. The price applied is that in effect at the time of confirmation of the order. Any Product delivery costs are applied in addition. Their amount is indicated at the time of order confirmation. Exceptionally, in the event of an erroneous indication of a price that is clearly derisory compared to the actual value of the item, the order may be canceled. The Products remain the property of Vetofish until full payment of the price.
2. Payment
Payment is made in cash, by credit card via a secure system or in the following manner: Check, bank transfer. Your payment method is debited when ordering. Any refusal of payment or partial payment results in the automatic cancellation of the order, of which you will be informed by email. You expressly agree that invoices will be sent to you in electronic format. Vetofish also reserves the right to refuse any order in the event that you have not fully or partially paid a previous order or in the event that a dispute is in progress. The data recorded by Vetofish constitutes proof of transactions concluded on the Site.
Article 8. Right of withdrawal
1. Legal right of withdrawal
The consumer customer has a legal right of withdrawal provided for by article L221-18 of the Consumer Code. You can exercise your right, without having to give reasons for your decision, within 14 days from the day: The conclusion of the Services contract; or Upon receipt of the Product, by you or the third party, other than the carrier, that you have designated. In the case of an order for several Products delivered separately or in the case of an order for a Product made up of multiple batches or pieces whose delivery is spread over a defined period, the period starts from receipt of the last Product or batch or the last piece. For contracts providing for the regular delivery of Products during a defined period, the period runs from receipt of the first Product. To exercise your right, you must inform Vetofish of your decision to withdraw by sending, before the expiration of the deadline, the withdrawal form, the model of which appears in the appendix below, or any other declaration, unambiguous, expressing your desire to withdraw, to the following contact details: 7 rue de la Salamandre, 13220 Chateauneuf les Martigues
Email :
You must return or return the Products to Vetofish, without undue delay and, at the latest, within 14 days following communication of your decision to withdraw. The cost of returning the Products is your responsibility. You may be held liable in the event of depreciation of the Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these Products. Vetofish will reimburse you for the full amount paid, including delivery costs, without undue delay and at the latest within 14 days from the date on which it is informed of your decision to withdraw. Unless it has offered to collect the Products itself, Vetofish may defer reimbursement until recovery of the Products or until you have provided proof of shipment of these Products, the date chosen being that of the first of these events. In the event of withdrawal from a Service whose execution has begun, at your express request, before the end of the withdrawal period, you will be liable for an amount corresponding to the service provided until communication of your decision to withdraw; this amount is proportionate to the total price of the service agreed in the contract. If the total price is excessive, the appropriate amount is calculated based on the market value of what was supplied. Vetofish will make the reimbursement using the same means of payment as that used during your purchase, unless you expressly agree to use another means of payment and to the extent that the reimbursement does not incur any costs for you. Vetofish is not required to reimburse additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method offered by Vetofish.
2. Exceptions to the right of withdrawal
In accordance with article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised in the following cases: The provision of services fully executed before the end of the withdrawal period (i) the execution of which has begun with prior and express agreement on your part and (ii) with recognition by you of the loss of your right of withdrawal, when the service has been fully performed by Vetofish; The supply of goods or services whose price depends on fluctuations on the financial market beyond the control of Vetofish and likely to occur during the withdrawal period; The supply of goods made to your specifications or clearly personalized; The supply of goods likely to deteriorate or expire quickly; The supply of goods which you have unsealed after delivery and which cannot be returned for reasons of hygiene or health protection; The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items; The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of Vetofish; The supply of audio or video recordings or computer software where they have been unsealed after delivery; The supply of a newspaper, periodical or magazine, except for Subscription contracts to these publications. The provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or period.
Article 9. Guarantees
Vetofish is bound by the legal guarantee of conformity for goods under the conditions of Article L. 217-3 et seq. of the Consumer Code, as well as the guarantee relating to hidden defects in accordance with the provisions of Articles 1641 to 1649 of the Civil Code. The consumer has a period of two years from delivery of the goods to obtain implementation of the legal guarantee of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance. When the contract of sale of the good provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee is applicable to this digital content or this digital service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of its appearance. The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods. The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience for them. If the good is repaired within the framework of the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer requests repair of the good, but the seller requires replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good. The consumer can obtain a reduction in the purchase price by keeping the goods or end the contract by being reimbursed in full against return of the goods, if: The professional refuses to repair or replace the goods; The repair or replacement of the goods takes place after a period of thirty days; The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-compliant good, or if he bears the costs of installing the repaired or replacement good; The non-compliance of the property persists despite the seller’s unsuccessful attempt to bring it into compliance. The consumer also has the right to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies the reduction in the price or the termination of the contract being immediate. The consumer is then not required to request repair or replacement of the good beforehand. The consumer does not have the right to cancel the sale if the lack of conformity is minor. Any period of immobilization of the item for repair or replacement suspends the warranty which remained to run until delivery of the restored item. The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code. The seller who obstructs in bad faith the implementation of the legal guarantee of conformity incurs a civil fine of a maximum amount of 300,000 euros, which can be increased up to 10% of the average annual turnover (article L. 241-5 of the Consumer Code). The consumer also benefits from the legal guarantee against hidden defects in application of articles 1641 to 1649 of the civil code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the item is kept or to a full refund against return of the item.
Article 10. Content published by the user
You have the possibility of publishing the following content on the Site: comments, photos, videos. You remain fully responsible for the content that you publish on the Site. As such, you undertake not to publish content that is illicit or infringes the rights of third parties, or of a shocking, violent, pornographic nature, inciting hatred or discrimination. By publishing on the Site, you grant Vetofish a free license authorizing it to reproduce, represent and adapt the content that you publish, for advertising or commercial purposes, by any means and on any media known or unknown to date, throughout the world and for the entire duration of its legal protection. Vetofish reserves the right to refuse or delete any published content, without notice or justification.
Article 11. Responsibilities
Vetofish uses its best efforts to provide accurate and up-to-date information and content on the Site, without however being able to guarantee the performance, completeness or reliability of this information and content. Vetofish is not responsible for technical, IT or compatibility problems or failures affecting the availability or use of the Site, for reasons or circumstances beyond its control. Vetofish is also not responsible for any damage that may result from the use of the Site, including loss of data, deterioration, destruction or viruses that may affect your computer equipment.
Article 12. Intellectual property
The entire Site, its structure and its content (texts, tables, graphics, images, photographs, videos, sounds, databases, applications and software), are protected by the copyright and intellectual property rights of Vetofish or its suppliers and service providers. Any unauthorized representation, reproduction, adaptation, modification or exploitation is prohibited and may constitute an infringement within the meaning of articles L. 335-2 et seq. of the Intellectual Property Code.
Article 13. Availability
Vetofish strives to ensure access to the Site 24 hours a day, 7 days a week, except in cases of force majeure or events beyond its control, without guaranteeing any results or minimum level of quality regarding its availability. Vetofish may at any time and without notice suspend or limit access to the Site, in order to carry out its maintenance, update, modify its content, or any other action necessary for its proper functioning.
Article 14. Hyperlinks
The Site may contain hypertext links to other websites or external sources. Vetofish assumes no responsibility for the information, advertising, products, services, or any other content available on these sites or external sources. Vetofish authorizes the establishment of hypertext links to the Site, provided that the source site does not present any content of an illegal, violent or pornographic nature, and excluding any use of these links for commercial or advertising purposes. Vetofish reserves the right to object.
Article 15. Personal data
As part of its activities, Vetofish undertakes to implement processing of the personal data of users of its services that respects their privacy and complies with current French and European legislation. Who is the data controller? The data controller is: The company Vetofish, a limited liability company, registered in the Aix-en-Provence trade and companies register under number 489800359, whose head office is located at 7 rue de la Salamandre, 13220 Chateauneuf les Martigues What data is collected? Vetofish collects the information that you agree to provide through forms on the Site, when you publish content, create your personal account, or place an order. The mandatory nature of the data is indicated during collection by an asterisk. Vetofish also collects data relating to the monitoring of the commercial relationship, in particular your purchase history and requests and correspondence sent to customer service. Your connection and navigation data are collected automatically during your use of the Site, in particular your IP address, your pages viewed, preferences and technical data on your digital environment. Why is your data collected? Your data is processed on the legal basis of the conclusion and execution of your contract: For the management and monitoring of your order; For invoicing and collection of payments; For complaints management and after-sales follow-up; For the creation and management of your personal account. Your data is processed on the legal basis of Vetofish’s legal obligations: For compliance with its accounting and tax obligations. Your data is processed on the legal basis of Vetofish’s legitimate interest: For the management and improvement of the performance and functionality of the Site; For statistical analysis and Site activity; For quality studies and sales statistics of the Products and Services offered; For the fight against fraud and improving the security of the Site. How long is your data kept? Your data is kept for the duration of the contractual relationship between you and Vetofish. The data necessary for invoicing and accounting and tax obligations is archived for 10 years. Who is your data transmitted to? Your data may be transmitted to Vetofish employees, as well as to subcontractors called upon to intervene for the proper functioning of the Site: IT service providers (hosting, maintenance, security, etc.), payment providers, technical and logistical subcontractors, statistical analysis and communication advice. Your data may be transferred to countries outside the European Union. In this case, Vetofish must guarantee that these data are subject to protection substantially equivalent to that guaranteed in the European Union, either by virtue of an adequacy decision rendered by the European Commission, or by the implementation of all appropriate measures, in particular by recourse to the standard contractual clauses of the European Commission. You can request more information about these appropriate guarantees using the contact details provided below. What are your rights? You can access the data concerning you, rectify it, request its erasure or exercise your right to limit the processing of your data. You can also object to the processing of your data, for reasons relating to your particular situation, except in the case of commercial prospecting, to which you can object without reason. You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent given before its withdrawal. You have the right to portability of your data. You can issue directives regarding the retention, deletion or communication of your personal data after your death. Finally, you can submit a complaint to the CNIL, on its website (www.cnil.fr) or by post (CNIL – Service des Complaintes – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07). To exercise your rights, you should send your request to the following contact details: Vetofish, 7 rue de la Salamandre, 13220 Chateauneuf les Martigues Vetofish has appointed a Personal Data Protection Officer (DPO) responsible for guaranteeing the protection of your personal data. You can contact him at the following contact details: 7 rue de la Salamandre, 13220 Chateauneuf les Martigues
Article 16. Cookies
Vetofish uses cookies and other trackers for advertising purposes and to improve your experience on the Site. More information on how they work and the procedure to follow to manage cookies is available at this address: cnil.fr
Article 17. Force majeure
Vetofish cannot be held responsible for a delay or failure to fulfill its obligations caused by a case of force majeure, in the sense usually used by the French courts.
Article 18. Changes
Vetofish reserves the right to modify, at any time and without notice, these General Terms and Conditions, in particular to adapt to changes to the Site by making new functionalities available or deleting or modifying existing functionalities.
Article 19. Partial nullity
If one or more stipulations of these CGV-CGU were to be declared void by application of the law, a regulation or a final decision of a French court, the other stipulations will retain their full force and scope.
Article 20. Complaint – Mediation
1. Complaint
For any complaints, you can contact Vetofish at the following contact details: 7 rue de la Salamandre, 13220 Chateauneuf les Martigues
Email :
2. Mediation
For any unresolved dispute or difference after an initial amicable complaint to Vetofish, you have the option of resorting to the Mediator’s consumer mediation procedure. The solution proposed by the mediator is not binding on the parties, who remain free at any time to exit the mediation process. The European Commission has also set up an online dispute resolution platform accessible at this address: https://ec.europa.eu/consumers/odr/
Article 21. Applicable law – Disputes
This contract is exclusively subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
Appendix: model withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.) To the attention of the company Vetofish, whose head office is located at 7 rue de la Salamandre, 13220 Chateauneuf les Martigues
Email :
I/we () hereby notify you of my/our () withdrawal from the contract for the sale of the goods ()/for the provision of services () below:
Ordered on ()/received on ():
Name of consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only in the event of notification of this
form on paper):
Date :
(*) Delete as appropriate.