
Frequently asked question
How to send a sample for analysis?
The time between collection and analysis must not exceed 24 hours. It is therefore necessary to send your samples immediately after collection and to use express delivery such as Chronopost delivery the next day before 1 p.m.:
- Ready-to-ship range in box format: packaging + postage. Purchase online (boutique.chronopost.fr) or at a post office;
- Chrono 13 range: postage only (label to stick on your own package). Purchase possible only online (www.chronopost.fr).
It is imperative that the water samples reach us the next day:
- Before taking your sample, check with the post office where you will drop off the package, the maximum drop-off time for the packages Chronopost.
- Choose carefully the day on which you will take the sample: samples (water, fresh or frozen fish) should be sent to us only from Monday to Thursday (we are closed on Saturday) and not the day before a public holiday.
- Do not send your sample if we have not informed our laboratory in advance to ensure our availability.
- Your package must be sent to the address: VetoFish, 7 Rue de la Salamandre, 13220 Châteauneuf-les-Martigues, France.