Current website version: 221.202608012024
August 1, 2026 version
These General Terms of Sale, hereinafter the “Terms of Sale”, govern the commercial relationship between VETOFISH SELARL and its clients for veterinary services, analyses, consulting, audits, expert assessments, training, ancillary sales and other services offered by Vetofish.
They must be read together with the General Terms for Veterinary Services, which describe how veterinary services are organised, and the Privacy Policy.
1. Identification of the service provider
VETOFISH SELARL
Private practice company with limited liability
7 rue de la Salamandre
13220 Châteauneuf-les-Martigues
France
- SIRET: 489 800 359 00023
- Intra-Community VAT: FR81 489800359
- Telephone: +33 (0)4 42 49 62 19
- Email: contact@vetofish.com
- Website: www.vetofish.com
2. Definitions
For the purposes of these Terms of Sale:
- the “client” means any natural or legal person who requests or orders a service from Vetofish;
- the “professional client” means any client acting for purposes falling within the scope of their professional, commercial, industrial, artisanal, liberal, agricultural, scientific or institutional activity;
- the “consumer client” designates a natural person acting for purposes which do not fall within the scope of their professional activity;
- the “service” designates any act, intervention, analysis, advice, audit, expertise, training, ancillary sale or service provided by Vetofish;
- the “special conditions” designate the stipulations appearing in a quote, a proposal, a contract, an agreement, a purchase order or any document accepted by the parties.
3. Scope and order of priority
These Terms of Sale apply to any service ordered from Vetofish, unless otherwise agreed in writing.
The special conditions accepted by the customer take precedence over the Terms of Sale when they deal with the same subject. The legal and ethical obligations applicable to veterinarians prevail over any incompatible contractual stipulation.
The customer’s possible purchasing conditions are only applicable after express written acceptance by Vetofish.
4. Pre-contractual information and request for service
The customer communicates to Vetofish the information necessary to assess the nature, extent, urgency and conditions of the requested service.
Vetofish may request any document, result, photograph, video, register, health history, technical data or additional information useful for establishing its proposal.
The customer is responsible for the accuracy, completeness and updating of the information communicated. Any omission or inaccurate information likely to modify the nature, duration, cost or conditions of the service may result in an adaptation of the initial proposal.
5. Quotes, proposals and contract formation
When the nature of the mission allows it, Vetofish sends the client a quote, a commercial proposal, an agreement or an estimate specifying in particular the purpose of the service, its price or its method of calculation and, where applicable, its validity period.
The contract is formed when the customer:
- electronically signs or accepts the quote, proposal, contract or agreement;
- transmits a corresponding purchase order;
- unambiguously confirms its agreement in writing;
- or requests the immediate execution of a service after having been informed of its price or method of calculation.
In the event of an emergency or when the service cannot be precisely quantified in advance, Vetofish can communicate an estimate, a range or the elements for calculating the price. Significant additional acts are, as far as possible, subject to agreement by the client.
Unless otherwise stated, quotes and proposals are valid for thirty days from their date of issue.
6. Price
Prices are expressed in euros.
For professional customers, prices are indicated excluding taxes, unless otherwise stated. Value added tax is applied at the rate in effect on the invoice date.
For consumer customers, prices are communicated all taxes included.
The price can be determined in particular according to:
- time for preparation, intervention, analysis and writing;
- the complexity of the mission;
- the number of veterinarians or workers mobilized;
- equipment and consumables used;
- the urgent or unscheduled nature of the intervention;
- travel and accommodation expenses;
- analyses, transport and services entrusted to third parties.
When the price cannot be determined in advance, Vetofish communicates to the customer, on request, the calculation method allowing it to be verified or a sufficiently detailed estimate.
7. Travel expenses and mission expenses
Unless expressly included in a package, the costs necessary to carry out the service may be invoiced additionally, in particular:
- mileage or transportation costs;
- tolls, parking and local transport;
- accommodation and catering costs;
- transport or shipping costs for samples;
- administrative formalities, visas or authorizations necessary for a mission;
- expenses incurred with external service providers.
The method of calculation or estimation of these costs is specified in the commercial proposal when they can be anticipated.
8. Deposit and prepayment
Vetofish may request a deposit or prepayment, in particular for missions requiring a significant reservation of time, the purchase of consumables, the commitment of costs, an intervention abroad, a special order or a first commercial relationship.
The service may only begin after receipt of the requested amount.
Unless otherwise provided by law or canceled by Vetofish, expenses irreversibly incurred at the customer’s request remain due.
9. Modification of the mission and additional services
Any request modifying the scope, deadlines, locations, staff, analyzes or deliverables initially planned may result in an adaptation of the price and schedule.
When findings made during the intervention make additional actions or analyzes necessary, Vetofish requests the customer’s agreement wherever possible.
In the event of an emergency involving the health or well-being of animals and when the client cannot be reached, the veterinarian can take the immediately necessary measures in compliance with his professional obligations. The corresponding acts and costs are invoiced to the client to the extent permitted by regulations and circumstances.
10. Cancellation or postponement by the customer
The customer informs Vetofish as soon as possible of any request for cancellation or postponement.
Unless there are more specific special conditions, Vetofish may invoice:
- the services and preparatory work already carried out;
- purchases, reservations and non-refundable costs already incurred;
- travel costs when the journey began;
- the time reasonably wasted when a late cancellation did not allow the slot to be reallocated;
- costs resulting from the impossibility of intervening due to the customer.
An intervention may in particular be considered to be prevented by the customer when access to the site is impossible, no authorized person is present, the animals or installations are not accessible, the preparation instructions have not been respected or the safety conditions are not met.
The special conditions may provide for a cancellation scale adapted to the mission concerned.
The provisions of this article do not deprive the consumer customer of his possible legal right of withdrawal defined in article 18.
11. Cancellation or postponement by Vetofish
Vetofish may postpone or cancel a service in the event of illness, priority veterinary emergency, dangerous travel conditions, force majeure, health risk, lack of necessary authorization or any circumstance preventing intervention in accordance with professional rules.
Vetofish informs the customer as soon as possible and offers, depending on the circumstances, a new date, an alternative solution or reimbursement of the sums collected for the unperformed part.
Unless Vetofish is at fault, no additional compensation is due for the indirect consequences of the postponement or cancellation.
12. Performance times and deliverables
The dates and deadlines announced are established according to the information available at the time of the order.
Unless there is an express written commitment to a mandatory date, deadlines are indicative. They may in particular be affected by changes in the health situation, availability of animals, late receipt of information, deadlines from laboratories or transporters, or the need for additional examinations.
Reports, minutes and results are transmitted in electronic form, unless otherwise agreed.
The client verifies the deliverables received and immediately reports any material errors or reading difficulties.
13. Third-party laboratories and service providers
Vetofish may entrust certain analyses, transport, manufacturing or technical services to laboratories or qualified service providers.
The corresponding costs are invoiced according to the conditions announced to the customer. Vetofish may invoice these services directly or ask the third party to invoice the client.
The deadlines communicated by third parties are indicative. Vetofish is not responsible for delays or failures exclusively attributable to a third party that it has selected with reasonable diligence, without prejudice to its legal obligations.
14. Billing
Invoices are generally sent in electronic form to the address provided by the customer.
The professional customer provides, before invoicing, the information necessary for its administrative processing: company name, invoicing address, SIRET, VAT number, order reference, recipient service or deposit platform.
Any request to modify an invoice resulting from late or incorrect information may result in processing delays.
The services are invoiced after their completion or according to the schedule provided for in the special conditions. Long missions may be subject to interim invoices.
15. Payment terms and deadlines
Invoices are payable by bank transfer or by any other means accepted by Vetofish and indicated on the invoice.
The applicable payment deadline is that appearing on the quote, contract or invoice. In the absence of any specific stipulation, the sums owed by a professional client are payable no later than thirty days after the performance of the service.
Payments received before the due date do not give rise to any discount.
The customer cannot suspend or offset a payment without the written agreement of Vetofish, unless mandatory legal provision to the contrary.
16. Late or non-payment of professional customers
Any sum, including any deposit, not paid on its due date automatically results in the application of late payment penalties from the day following the payment date appearing on the invoice and without a reminder being necessary.
The penalty rate is equal to the interest rate applied by the European Central Bank to its most recent refinancing operation, increased by 8 percentage points, without being less than three times the legal interest rate. The applicable rate is that in force on January 1 for the first half of the year concerned and on July 1 for the second half.
Penalties are calculated pro rata temporis on the amounts remaining due, according to the following formula:
Late penalties = outstanding amount × applicable annual rate × number of days late ÷ 365
In addition to late payment penalties, any professional customer is automatically liable for a fixed compensation of 40 euros for recovery costs, in accordance with articles L. 441-10 and D. 441-5 of the Commercial Code.
When the recovery costs actually incurred are greater than this fixed compensation, Vetofish may request additional compensation upon justification.
Vetofish may suspend current services and require cash payment or a deposit for any new intervention, after informing the client and subject to the ethical obligations applicable to urgent care.
17. Billing complaints
Any dispute about an invoice must be sent to Vetofish in writing, specifying the invoice number, the service concerned and the reasons for the dispute.
Disputing part of the invoice does not exempt the customer from paying the undisputed amounts when due.
Vetofish and the client endeavor to resolve any difficulty amicably before initiating litigation.
18. Consumers’ right of withdrawal
This article only applies to the consumer customer when a contract is concluded remotely, following telephone canvassing or off-premises, in the cases provided for by the Consumer Code.
The consumer customer has in principle a period of fourteen days from the conclusion of the contract for the provision of services to exercise his right of withdrawal, without having to justify his decision.
When the customer requests that the service begin before the expiration of this period, Vetofish collects his express request. If the customer then exercises his right of withdrawal while execution has begun, he remains liable for the amount corresponding to the services actually provided until his decision is communicated.
The right of withdrawal can no longer be exercised when the service has been fully performed before the end of the period, after prior and express agreement from the customer and acknowledgment by the latter of the loss of his right of withdrawal once the service has been fully performed.
The request for early execution can be formulated as follows:
I expressly request that the execution of the service begins before the end of the legal withdrawal period. I acknowledge that once the service has been fully performed, I will no longer have the right of withdrawal. If I withdraw before its complete execution, I will remain liable for the amount corresponding to the services already provided.
The customer may exercise his right by any unambiguous declaration or by means of the form in the appendix.
The right of withdrawal does not apply to professional customers.
19. Liability
Vetofish carries out its services with the diligence normally expected of a professional, in compliance with data acquired from science, ethical rules and the means available.
Veterinary services are subject to an obligation of means and not of results.
The customer remains responsible:
- management, operating or investment decisions taken based on the recommendations received;
- the correct implementation of prescriptions and protocols;
- the accuracy of the volumes, biomasses, parameters and other data it provides;
- compliance with regulatory obligations specific to its establishment or activity;
- the consequences of an unvalidated modification of Vetofish recommendations.
Vetofish cannot be held responsible for damage resulting exclusively from inaccurate or incomplete information, non-compliance with instructions, the intervention of a third party, a case of force majeure or a foreign cause.
No provision of these Terms of Sale is intended to exclude or limit any liability which could not legally be so.
20. Intellectual property and use of deliverables
Unless otherwise agreed, Vetofish remains the owner of the intellectual property rights attached to its methods, models, supports, generic protocols, presentations, illustrations and pre-existing content.
After full payment, the client has the right to use the reports, protocols and documents developed specifically for him for his own needs and within the agreed framework.
The client must not modify, extract, publish or distribute a Vetofish document in a manner likely to alter its meaning, mask its limitations or suggest an approval relating to another context.
Any commercial reuse, full publication, adaptation or substantial public distribution requires the prior written consent of Vetofish, unless there is a contrary legal right or specific stipulation.
21. Force majeure
No party can be held responsible for a breach resulting from an event beyond its reasonable control and preventing the performance of its obligations.
The party concerned shall inform the other party as soon as possible. The affected obligations are suspended for the duration of the impediment.
If the impediment continues beyond a period rendering the service irrelevant, either party may terminate the unperformed part of the contract. Services provided and costs irreversibly incurred remain due.
22. Personal data and confidentiality
The terms of processing personal data are presented in the Privacy Policy.
Information covered by professional secrecy or identified as confidential is only communicated to third parties when this transmission is necessary for the service, authorized by the client or imposed by regulations.
23. Consumer mediation
This article only applies to disputes between Vetofish and a consumer customer.
The customer first sends a written complaint to Vetofish:
VETOFISH SELARL
7 rue de la Salamandre
13220 Châteauneuf-les-Martigues
Email: contact@vetofish.com
When no amicable solution can be found, the consumer customer can contact the following free of charge:
Dr Pascal Fanuel
Consumer mediator for the veterinary profession
CNOV
34 rue Bréguet
75011 Paris
Email: mediateur-conso@ordre.veterinaire.fr
Website: www.mediateur-consommation-veterinaire.fr
Consumer mediation does not apply to disputes with a customer acting within the framework of his professional activity.
24. Applicable law and dispute resolution
These Terms of Sale and the contracts concluded with Vetofish are subject to French law.
The parties first seek an amicable solution.
For consumer customers, any dispute falls under the competent jurisdictions according to the applicable legal rules, without prejudice to recourse to consumer mediation.
For professional customers, in the absence of an amicable agreement, the dispute falls under the jurisdictions with material and territorial jurisdiction according to the rules of common law, unless there is a validly agreed attribution of jurisdiction clause in the special conditions.
25. Acceptance and modification of Terms of Sale
The Terms of Sale are made available to the customer before the conclusion of the contract or accessible on the Vetofish website.
Acceptance of a quote, a proposal, a contract, an agreement, a purchase order or a request for execution constitutes acceptance of the applicable Terms of Sale.
Vetofish may modify these Terms of Sale for future services. The applicable version is that communicated or accessible at the time of conclusion of the contract.
Appendix — Standard withdrawal form
To be completed and returned only if you wish to withdraw from a contract for which a right of withdrawal is applicable.
To the attention of:
VETOFISH SELARL
7 rue de la Salamandre
13220 Châteauneuf-les-Martigues
Email: contact@vetofish.com
I hereby notify you of my withdrawal from the contract relating to the provision of the following services:
Service ordered:
…
Date of order or conclusion of contract:
…
Consumer name:
…
Consumer address:
…
Date :
…
Signature of the consumer, only if sent on paper:
…