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General Terms for Veterinary Services

Terms governing the organisation of veterinary services and animal care provided by Vetofish.

Current website version: 221.202608012024

August 1, 2026 version

These General Terms for Veterinary Services, hereinafter the “Veterinary Service Terms”, describe how Vetofish organises its veterinary services and the conditions required for animal care.

They supplement, where applicable, the specific conditions appearing in a quote, a care contract, a health monitoring agreement, a purchase order or any other document accepted by the customer. In the event of a contradiction, the special conditions agreed with the customer prevail.

The commercial provisions relating to prices, expenses, billing and payment are set out in the General Terms of Sale.

1. Vetofish Identification

VETOFISH SELARL
Private practice company with limited liability
7 rue de la Salamandre
13220 Châteauneuf-les-Martigues
France

The interventions are mainly carried out by Dr Emmanuel Leguay and Dr Emmanuel Meunier, or by any other authorized veterinarian working on behalf of Vetofish.

Vetofish falls under:

Regional Council of the Order of Veterinarians Provence-Alpes-Côte d’Azur–Corsica
136 boulevard des Jardiniers
Espace Riviera – entrance B
06200 Nice
Telephone: 04 93 80 70 46
Email: cro.paca-corse@ordre.veterinaire.fr

The Veterinary Code of Ethics can be consulted on Légifrance.

2. Professional civil liability

Vetofish veterinarians are covered by professional civil liability insurance taken out with MACSF assurances, under the conditions, limits and exclusions provided for in their respective contracts:

MACSF insurance
Mutual insurance company governed by the Insurance Code
Cours du Triangle – 10 rue de Valmy
92800 Puteaux
Postal address: 10 cours du Triangle de l’Arche, TSA 40100, 92919 La Défense Cedex

A valid insurance certificate can be provided on request.

3. Service delivery

Vetofish mainly operates by appointment, at the client’s home or on the site where the animals are kept, raised, presented, studied or taken care of.

Vetofish intervenes in particular:

Animals are not received for consultation at the Vetofish administrative headquarters.

Samples, dead animals and other samples must only be sent or deposited after prior agreement and in accordance with the instructions communicated by Vetofish.

4. Species treated

Vetofish mainly works with aquatic animals, in particular:

The possibility of intervening depends in particular on the species, its regulatory status, the condition of the animals, the nature of the request, the conditions of detention, the equipment available, the location of the site and the security and biosecurity conditions.

Vetofish may refuse, postpone, limit or interrupt an intervention when it exceeds its skills or means, when safety or animal welfare conditions are not met, when the request is contrary to regulations or when another structure appears better suited.

5. Veterinary services

Depending on the needs and conditions of intervention, Vetofish can notably carry out:

Certain consulting, auditing, training, expertise or technical assistance services do not directly constitute acts of veterinary medicine or surgery. They may be subject to separate special conditions.

6. Appointment making and prior information

Interventions are organized by appointment, according to availability agreed with the client.

Taking into account travel times, the variable duration of previous interventions and possible emergencies, the announced schedule may be adjusted. Vetofish informs the customer as soon as possible in the event of a delay or significant impediment.

Before the intervention, the client communicates, to the extent that it is available, useful information concerning in particular:

The customer also reports any access formalities, authorization, authorization or protective equipment required on the site.

7. Necessary conditions for intervention

The customer ensures that the intervention is carried out under satisfactory conditions. In particular, it must:

Vetofish may postpone, limit or interrupt the intervention when the safety of people or animals is not ensured, when the necessary equipment is absent or unsuitable, when the animals cannot be captured or handled without excessive risk, or when the material conditions do not allow the act to be carried out satisfactorily.

The services already provided, the travel and the costs incurred then remain due under the conditions provided for by the Terms of Sale.

8. Biosecurity

Vetofish applies biosecurity measures adapted to the situation and the information communicated.

The client must report before the intervention:

The client communicates internal procedures relating to protective equipment, disinfection and circulation between different areas.

Vetofish may adapt the order of its visits, impose additional measures or postpone an intervention in order to limit the risks of transmission of pathogens between establishments.

Vetofish cannot be held responsible for the consequences of an unreported risk or of incomplete, inaccurate or concealed information by the client, without prejudice to the responsibilities legally incumbent upon it.

9. Examinations, sampling and analyses

The choice of animals examined, samples and analyzes depends on the clinical context, health history, diagnostic hypotheses, treatments already administered and the means available.

In a population of aquatic animals, the results obtained on a limited number of animals or samples do not always make it possible to exclude a condition in the entire group.

The quality and scope of the results depend in particular on:

Certain analyzes can be entrusted to partner or specialized laboratories. The delivery times announced are indicative and may depend on these service providers.

Samples must be packaged, identified and shipped in accordance with the instructions provided. Inadequate packaging or transport may make analyzes impossible or limit their interpretation.

Unless otherwise agreed or otherwise regulated, samples may be destroyed after the analyzes have been carried out and the technical retention period applied has expired.

Any examination, capture, manipulation, restraint, transport, treatment, anesthesia or surgical procedure carries a risk.

This risk may be increased by the state of health of the animal, its species, its size, its behavior, the quality of the water, the environmental conditions, the possibilities of capture and restraint or the technical means available on the site.

The veterinarian provides the client with useful explanations on the envisaged diagnosis, the proposed procedures, the expected benefits, the main limits, the foreseeable risks and the alternatives where they exist, in order to obtain informed consent.

Consent can be obtained verbally for routine acts. A quote, a care contract or written consent may be requested for procedures presenting a risk, cost or special conditions.

The veterinarian may refuse or interrupt an act that he considers contrary to the interests of the animal, technically unsuitable, insufficiently secure or not in compliance with regulations.

Vetofish is bound by an obligation of means. It cannot guarantee the cure or survival of animals, the systematic identification of the cause of an illness, the complete eradication of a pathogenic agent or the obtaining of a determined zootechnical or reproductive result.

11. Prescription and veterinary drugs

Veterinary medicines are prescribed and, where appropriate, dispensed in compliance with applicable regulations.

Dispensing by Vetofish is limited to medications prescribed as part of its own interventions or health monitoring for which Vetofish is responsible. Vetofish does not maintain a pharmacy open to the public and does not deliver medications prescribed by a veterinarian outside the structure.

The customer undertakes to respect:

Any modification, extension or interruption of treatment should be discussed with the veterinarian.

The customer informs Vetofish of any adverse reaction, worsening of the animals’ condition, unusual mortality, administration difficulty or dosage error.

12. Continuity of care and emergencies

Vetofish ensures or ensures continuity of care for the animals entrusted to it, under conditions adapted to the mission, the location of the site, the species concerned and the necessary means.

Vetofish is not, however, a public emergency service available 24 hours a day, seven days a week.

In the event of an emergency, the customer contacts Vetofish by the means usually used. In the absence of a sufficiently rapid response or when Vetofish does not have the appropriate resources, the customer is invited to contact:

Vetofish communicates, to the extent of its possibilities, useful information to the veterinarian responsible for continuing care, while respecting professional secrecy and regulatory obligations.

When the terms of continuity of care are defined in a specific agreement, contract or protocol, the provisions of this document prevail.

13. Reports and records

Vetofish keeps the information necessary for monitoring interventions, writing prescriptions, continuity of care, billing and compliance with its professional and regulatory obligations.

Depending on the nature of the mission, Vetofish can transmit:

The conclusions are established based on the findings made, the information provided by the client and the results available at the date of writing. Any new information or developments in the situation may require their re-evaluation.

At the client’s request, useful information can be communicated to another veterinarian participating in the monitoring of the animals, while respecting professional secrecy and regulations.

14. Professional secrecy, confidentiality and personal data

Veterinarians and people working for Vetofish are subject to professional secrecy under the conditions provided for by regulations.

The data collected is used in particular to organize and carry out interventions, monitor animals, establish prescriptions, reports, quotes and invoices, transmit results and comply with legal and regulatory obligations.

Certain information may be transmitted to a laboratory, a colleague, a service provider, an administration, a health authority or an insurer when this transmission is necessary for the mission, the continuity of care, the management of a dispute or imposed by regulations.

Detailed terms for processing personal data are set out in the Privacy Policy.

Photographs, videos and information relating to animals or facilities are only used for communication, training or publication purposes after anonymization or with the agreement of the client, unless otherwise required by law.

15. Professional or ethical complaints

Any difficulty must first be addressed to Vetofish in order to seek an amicable solution:

VETOFISH SELARL
7 rue de la Salamandre
13220 Châteauneuf-les-Martigues
Email: contact@vetofish.com

When a customer considers that damage likely to fall under professional civil liability has occurred, he or she can ask Vetofish to open a file with the insurer concerned.

For any questions or complaints relating to veterinary ethics, the client can contact the Regional Council of the Order of Veterinarians Provence-Alpes-Côte d’Azur–Corse using the contact details indicated in article 1.

Commercial complaints and consumer mediation arrangements are addressed in the General Terms of Sale.

16. Acceptance and evolution of Veterinary Service Terms

These Veterinary Service Terms are published on the Vetofish website and may be communicated with a quote, a contract, an agreement or a purchase order.

The request for intervention or the acceptance of a proposal after communication of these Veterinary Service Terms constitutes acceptance of them.

Vetofish may modify the Veterinary Service Terms in order to take into account developments in its activity, its organization, professional recommendations or regulations.

The applicable version is that communicated to the customer or published on the site at the time of acceptance of the service.